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FAQ

Is there a discount for paying annually?

Yes! The monthly cost of Ditto is $15.99 for each room. An annual subscription costs $149.99/year for each room. You save $41.89 per year per room with an annual subscription.

If paying by purchase order, only the annual subscription is available. 

Can I start with a monthly plan and change to an annual subscription?

Absolutely! This can be changed in the Billing section of the administrative portal. Once you make the change, you will be charged the annual subscription fee on your next renewal date. 

How do I renew a subscription?

Your subscription will automatically renew with the credit card on file. If the credit card is no longer valid, you will receive an email that your credentials need to be updated.

If paying by PO, you need to send a PO to renew your account. You will receive a reminder email stating when your subscription is about to expire. 

How can I edit my Ditto subscription?

If you need to add more rooms to your Ditto account, you’ll receive a prompt letting you know the prorated amount that will be charged. Any additional rooms are charged at a prorated amount to ensure the account has one renewal date for all rooms. Billing details can be accessed by logging in to the administrative portal and clicking on the Billing option.